# Halfday > Halfday knowledge base – help articles and documentation. ## Account - [How do I log in to my Halfday account?](https://support.halfdaytravel.com/en_us/how-do-i-log-in-to-my-halfday-account-Sy80uGkX2.md): To log in to your account follow these steps Hover over the user icon on the upper right corner of the website Click Sign In A popup window will open - [Do I need an account to place an order?](https://support.halfdaytravel.com/en_us/do-i-need-an-account-to-place-an-order-SkofkibNh.md): No you can remain a guest Creating an account does help you get access to deals though ## Orders & Returns - [How do I change or cancel my order?](https://support.halfdaytravel.com/en_us/how-do-i-change-or-cancel-my-order-r1exLHE3ee.md): Made a mistake on your order We get it things happen There are no guarantees that we can cancel or modify an order once it has been submitted but were - [What's your return policy and how do I set one up?](https://support.halfdaytravel.com/en_us/whats-your-return-policy-and-how-do-i-set-one-up-H1PyT7QWe.md): We offer returns on nonpersonalized items for 60 days after your order is placed Items must be new and in unused condition to be eligible for return Returns - [How long will it take for my refund to post back once I've returned my item(s)?](https://support.halfdaytravel.com/en_us/how-long-will-it-take-for-my-refund-to-post-back-once-ive-returned-my-items-SkaOVS4hge.md): Returns typically take about 2-3 weeks to process This accounts for the time it takes the shipping carrier to deliver your return to our warehouse and the tim - [What if I receive a product that's damaged or broken?](https://support.halfdaytravel.com/en_us/what-if-i-receive-a-product-thats-damaged-or-broken-BJcHHNhgg.md): Something not right with your order Weve got a topflight customer service team for that If something goes wrong with your order be it damage quality i - [Do you offer a military discount?](https://support.halfdaytravel.com/en_us/do-you-offer-a-military-discount-SJjubYG4T.md): Wed love to thank you for your service - [How long does it take to personalize my order?](https://support.halfdaytravel.com/en_us/how-long-does-it-take-to-personalize-my-order-SJnNafs00.md): It typically takes 23 weeks for the embroidery to be complete before your order hits the road Please note that this time does not include the actual time it - [Do you offer a warranty?](https://support.halfdaytravel.com/en_us/do-you-offer-a-warranty-HyF_nHkbMg.md): We sure do ## Shipping & Delivery - [Where do you ship?](https://support.halfdaytravel.com/en_us/where-do-you-ship-HJiMfBN3gg.md): We currently offer shipping to the contiguous United States or the Lower 48 Do you ship to Alaska Hawaii and other territories outside of the conti - [How long does it usually take to receive my order?](https://support.halfdaytravel.com/en_us/how-long-does-it-usually-take-to-receive-my-order-H1mFufkm2.md): Your order should ship out within 23 business days of being placed Then depending on where youre located it generally takes 35 business days to reach you - [If I need it faster, can you make that happen?](https://support.halfdaytravel.com/en_us/if-i-need-it-faster-can-you-make-that-happen-BJqCRzlQh.md): At this time were unable to expedite shipping on these orders - [How do I view my tracking information?](https://support.halfdaytravel.com/en_us/how-do-i-view-my-tracking-information-HybYbHEngg.md): Once your order has been shipped well send over a confirmation email with tracking information Missed the confirmation or opted out of emails No sweat Yo - [My tracking link says my order was delivered, but I didn’t receive it. Can you help?](https://support.halfdaytravel.com/en_us/my-tracking-link-says-my-order-was-delivered-but-i-didnt-receive-it-can-you-help-ryk9vH4hle.md): Oh no We can definitely help Shoot us a message at helphalfdaytravelcom with your order number and shipping address and well be sure to get you squa - [I just received my order and something is missing - can you do anything?](https://support.halfdaytravel.com/en_us/i-just-received-my-order-and-something-is-missing-can-you-do-anything-rkdwOHVhle.md): I just received my order and something is missing can you do anything ## Bulk Orders & Gift Cards - [Does Halfday do bulk orders?](https://support.halfdaytravel.com/en_us/does-halfday-do-bulk-orders-SkX0JiZE2.md): Yes Reach out to us at helphalfdaycom to get started Were able to accommodate a wide range of order types whether it be a wedding party fundraising eve - [How far in advance do I need to place my bulk order?](https://support.halfdaytravel.com/en_us/how-far-in-advance-do-i-need-to-place-my-bulk-order-r1VIAwRSh.md): We ask that you give us one months notice from the date you need your order If you need it sooner theres a good chance we can make it happen though Send u - [What are my options for purchasing a gift card?](https://support.halfdaytravel.com/en_us/what-are-my-options-for-purchasing-a-gift-card-rJ_TRwwHT.md): We now offer digital gift cards so you can Give the frequent traveler the gift of choice and let them pick out exactly what they want - [When will my gift card expire?](https://support.halfdaytravel.com/en_us/when-will-my-gift-card-expire-Bkh3JuDHp.md): Never ## Billing & Payments - [What payment methods do you accept?](https://support.halfdaytravel.com/en_us/what-payment-methods-do-you-accept-H1PPnr42lg.md): We currently accept debit and credit cards as well as ShopPay PayPal GPay and Venmo as payment methods What about prepaid cards At this time our p - [I have an unauthorized charge on my account. Can you help?](https://support.halfdaytravel.com/en_us/i-have-an-unauthorized-charge-on-my-account-can-you-help-S1SETS43xg.md): What should I do if I see an unauthorized charge on my account See a charge from us you dont recognize Were more than happy to help Drop a line