# What's your return policy and how do I set one up?

> We offer returns on nonpersonalized items for 60 days after your order is placed Items must be new and in unused condition to be eligible for return Returns 

Source: https://support.halfdaytravel.com/en_us/whats-your-return-policy-and-how-do-i-set-one-up-H1PyT7QWe

Last updated: 2026-07-21T14:16:01.345Z

  

We offer returns on non-personalized items for 60 days after your order is placed. Items must be in unused condition - tested in home on carpeting or rug - with no scuffs or signs of wear to be eligible for return. Returns are free to set up with no additional restocking or shipping fees. At this time, we are only able to process returns for refund back to the payment method used to place the order. 

  

To start a return, log into your Halfday [account](https://halfdaytravel.com/customer_authentication/redirect?locale=en&region_country=US) using the same email you used at checkout. 

  
You can log in to your account by clicking [here](https://halfdaytravel.com/customer_authentication/redirect?locale=en&region_country=US).

  
Once you're logged in, open your order history and request a return. We'll email you a prepaid return label within 24 hours and keep you posted as it moves through the process. All returns can be dropped off via UPS, and typically take 2-3 weeks to process.

  

_Having trouble logging in?_ No problem! Reach out to us at [help@halfdaytravel.com](mailto:help@halfdaytravel.com) and we'll be happy to help you set up your return. 

  

********_Can I return my monogrammed items?_********

Sorry, no.

All personalized items are made to order and cannot be returned. These items are final sale. That being said, if you have an issue with your monogrammed order, don’t hesitate to reach out and we’ll be happy to assist. 

  

**_What if I received a damaged item?_**

First off, sorry about that! Secondly, we'll be happy to help! If you are looking to send back a damaged item, please reach out to us at [help@halfdaytravel.com](mailto:help@halfdaytravel.com) before setting up your return, and we'll assist from there.